We view responsible gaming with gravity at Live Blackjack Casino https://liveblackjack.si/login/. Regardless of being a new player setting up an account or an existing member overseeing your play, our platform provides you full control over your experience. From secure registration and identity verification to account closure and self-exclusion tools, every step is crafted to protect your well-being and your data. This guide describes exactly how to open your account, strengthen its security, and, if needed, restrict your access temporarily or permanently. We also detail the self-exclusion features we offer specifically for players in Slovenia, ensuring full compliance with local regulatory frameworks and international best practices. All processes can be started from your account dashboard or by contacting our dedicated support team. We maintain transparency and ease of use are the cornerstones of a safe gaming environment, and we are committed to providing you with clear, technical instructions for every action you may wish to take.
Self-exclusion is a official commitment that permits you to voluntarily block your own access to our gaming platform for a defined period. It is among the most effective responsible gambling tools we provide, created to help players who believe they need a break or are troubled about their playing habits. When you activate self-exclusion, your account is suspended and you become unable to log in, place bets, make deposits, or get marketing communications from us. This measure is enforceable; once the exclusion period begins, it may not be cancelled or cut before its expiry. We provide self-exclusion options ranging from six months to five years, and you can also ask for a permanent exclusion. Our platform supports both self-initiated exclusions and exclusions sought through our support team, giving you multiple ways to maintain a break.
The purpose of self-exclusion is not to penalize you but to provide a cooling-off environment that encourages healthier gambling behaviour. During the exclusion, we abstain from sending any promotional material, and we implement reasonable steps to hinder you from opening new accounts using the same personal details. For players in Slovenia, our self-exclusion framework corresponds with national responsible gambling regulations and is merged with the broader player protection measures demanded by local authorities. We also urge you to install third-party blocking software on your devices and to reach out to professional help services if you believe the need for additional support. Self-exclusion is a personal tool, but its effectiveness grows when combined with self-assessment tests and external counselling resources.
You can activate self-exclusion directly from your account settings without having to contact customer support, although assistance is always available. The self-service flow is built to be instant and final, so we suggest taking time to review the implications before submitting. To continue, log in to your account and head to the “Responsible Gaming” section. There, you will spot a special “Self-Exclusion” tab that lists the possible time frames and a short description of what each entails. After choosing the selected duration, you must confirm the action by re-entering your password and marking a checkbox that accepts the restrictions. The system then immediately logs you out, dispatches a confirmation email, and puts the account under unlimited suspension for the picked period.
If you prefer to speak with a support agent, you can also start the process by sending a written request via email or live chat. We will then request you to confirm your identity and the specific exclusion period before implementing the restriction by hand. However you opt to start, the outcome is the same: during the self-exclusion term, no logins are authorized, and we will not restore your account for any reason. All withdrawal requests submitted before the exclusion remain in effect and are processed within the usual time frames to your linked payment method.
Opening an account with us is a simple process that takes only a few minutes. Start by visiting our login page and selecting the registration option. You will be prompted to provide a valid email address, create a strong password, and select your preferred currency. After submitting the initial form, a verification email is dispatched to your inbox. Follow the link inside to confirm your email address and activate your account. During registration, we also require basic personal details such as your full name, date of birth, and residential address. These details must match your official identification documents because they will later be used during the identity verification stage. We maintain a strict minimum age requirement of 18 years, and no account can proceed without proper age confirmation. The entire sign-up flow runs over an encrypted connection, so your data is never exposed in transit.
To finalize the registration smoothly, have your personal identification ready. The steps are as follows:
Once the email link is pressed, you can log in and access the full suite of games immediately. However, certain functions, including deposits and withdrawals, will be limited until you fulfill the identity verification process detailed in the next section. We developed this two-stage activation to safeguard both you and our platform from unauthorized use. If you encounter any issues during sign-up, our live chat support team is on hand around the clock to guide you. You can also request the verification email from the login page if the original message does not arrive within five minutes.
Permanent account closure is not the same as self-exclusion and ought to be considered when you do not wish to sustain any connection with Live Blackjack Casino. You can ask for a full closure at any time, provided there are no ongoing withdrawals or disputes on your account. The process commences by getting in touch with our customer support team through the live chat on the login page or by sending an email to our dedicated support address. You must state clearly that you wish to close your account permanently and give a reason if you are comfortable doing so. We will then verify your identity, resolve any remaining balance, and start the closure. Generally, the entire procedure is finished within 48 hours.
There are a few crucial points to grasp about permanent closure. First, any balance outstanding in your account at the time of closure will be returned to you via your last used deposit method, unless technical limitations demand an alternative arrangement. Second, once the account is closed, it cannot be reopened under any circumstances. If you later choose to return, you would have to go through a completely new registration and identity verification process. Third, for compliance reasons, we are required to hold some of your personal data even after closure, for a period defined by applicable law. Specifically for Slovenian players, we follow data retention periods prescribed by local gambling regulations and the EU General Data Protection Regulation. You can ask for more details about data handling at any point.
To summarize the closure request methods:
Account authentication, commonly known to as KYC or Know Your Customer, is a required process at Live Blackjack Casino. It enables us to confirm that you are who you say to be, hinders underage gambling, and safeguards accounts from identity theft. After you create an account and make a first withdrawal or deposit, you will be prompted to submit a set of documents through our protected document center. The usual documents requested comprise a color copy of a valid passport, national ID card, or driver’s license. In addition, we require a recent utility bill or bank statement that shows your registered address and is from within the last three months. Finally, if you employed a credit or debit card, you may need to send a photo of the card with the middle eight digits obscured and only the last four visible, along with the name printed.
The verification process is designed to be completed within 24 hours on business days, even though most applications are reviewed within a few hours. You can follow the progress of your documents straight inside your dashboard dashboard under the “Verification” tab. We will alert you by email once your identity has been confirmed or if any file needs to be re-uploaded due to quality or error issues. Every document you upload is coded at rest and handled only by our verification team under rigorous data protection policies. In parallel with document validation, we earnestly advise you to enable two-factor authentication (2FA) from the security preferences page. This adds an additional layer of login safety by demanding a one-time code from an authenticator app in addition with your password. Combined, KYC and 2FA significantly minimize the chance of unauthorized account access.
We consistently audit our security infrastructure to preserve the most stringent standards. Your login credentials are hashed and in no way stored in plain text, and all session data is protected by TLS encryption. If you at any time suspect that your account has been compromised, you can instantly freeze it via the “Lock Account” function in the security dashboard, which will log out all active sessions and block any subsequent activity until you contact support.
While voluntary exclusion and irreversible closure are strict by design, we also provide softer tools such as a break period. A cooling-off period is a temporary, temporary break of 24 hours up to six weeks that you can establish from your account limits page. During a pause, you cannot add money or participate, but your account stays open and you remain logged out. At the end of the picked timeframe, your account becomes active again without any administrative action from your side. This is ideal when you only need a brief pause to reassess your playing activity. You can activate a break immediately, and it will be enforced after you log out, or you can set it to start at a particular time. Once the cooling-off ends, you can log in and continue playing immediately, with no waiting period.
For voluntary exclusion, the reactivation policies are far more severe. No reactivation is permitted during the exclusion period. Once the selected duration ends, your account does not automatically reactivate. You must provide a written reactivation request to our support team, after which a mandatory seven-day waiting period is enforced before access is granted. This pause before re-enabling gives you time to reflect on whether you really want to play again. During that week, you can still withdraw the reinstatement request and keep the account closed. Irreversible closures, by definition, have no reactivation path; they are irreversible. No matter which option you select, our team will handle all requests confidentially and without judgment. We are here to support the decisions that best match your individual circumstances, whether that means having a brief pause, taking a long break, or departing permanently.
How does self-exclusion differ from account closure?
Self-exclusion is a time-limited block on your access, designed for responsible gambling purposes. You cannot log in, deposit, or play for the chosen period, but your account still exists and can potentially be reactivated after the term ends, following a mandatory waiting period. Permanent account closure, on the other hand, terminates your relationship with us completely and cannot be reversed. Any remaining balance is returned, and a new registration is required if you ever wish to play again.
Is it possible to reactivate my account prior to the end of the self-exclusion period?
No, any reactivation during an ongoing self-exclusion is not permitted. Once you confirm a self-exclusion term, it is irrevocable and cannot be shortened or cancelled. This policy is designed for your protection and to preserve the integrity of our responsible gambling framework. If you attempt to create a new account during the exclusion, our systems will detect matching personal details and block the registration. You have to wait until the complete period concludes prior to requesting reactivation, and even afterward a seven-day cooling-off period is enforced.
What is the procedure to verify my identity for account verification?
You prove your identity by submitting readable, color copies of valid documents through our secure document center. We require a government-issued photo ID such as a passport or identity card, and a current proof of address like a utility bill or bank statement from the last 90 days. In some cases, we may also ask for a selfie showing the ID document. All uploads are encrypted, and we evaluate them within 24 hours on business days, notifying you of the result via email.
Does Live Blackjack Casino exchange self-exclusion data with other operators?
We take data privacy strictly and do not routinely share your self-exclusion status with other gambling companies. However, for players based in Slovenia, we may be obligated by local regulators to submit certain exclusion data to a central self-exclusion register, where it exists. Always review the specific privacy notice for your jurisdiction. Outside of legal requirements, your self-exclusion remains private and is used only to apply the restriction on our own platform.
What becomes of my remaining balance if I permanently close my account?
When you ask for permanent account closure, our support team will review for any positive balance. If funds remain, we will send back them to your last used deposit method, as long as that method is still active and supports refunds. If a refund is technically impossible, we will reach out to you to set up an alternative withdrawal route. The entire process is finalized before the account is properly closed, and you will receive a confirmation once the funds have been sent.
Am I able to set a cooling-off period without contacting support?
Yes, cooling-off limits are fully self-managed. Log in and navigate to the “Responsible Gaming” or “My Limits” section in your dashboard. There you can choose a time frame ranging from 24 hours to six weeks. Once you confirm, the cooling-off will block your account from play and deposits right away or at a scheduled time you choose. No intervention from support is necessary, and the account routinely unlocks at the end of the period, enabling you to resume straight away.
How long does a permanent closure request take to process?
Most irreversible account closure requests are completed within 48 hours of getting your confirmation. The precise duration depends on whether you have any pending withdrawals or open transactions that need to be finalized first. We will acknowledge your request within a few hours, authenticate your identity, process any remaining balance, and then irreversibly deactivate the account. You will get a final email confirming that the closure has been completed and that your data will be retained only as required by law.
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